I was recommended by a friend about Teabox so I decided to give it a try by ordering their trial Indian tea package. It came with the Seidal cup which unfortunately, was damaged in transit. I informed them and they immediately replaced it without questioning ( except wanting a picture of the broken glass was requested, which I think is fair). All the teas I have tried so far have their distinctive flavour, which you certainly cannot get from teabags; information on the teas is well labelled, with the date when the tea was picked clearly labelled and a concise description of the tea, the flavours, and instructions on how to prepare them for drinking. The customer service is excellent, very helpful when needed, and their teas are fantastic. I am happy to replace my coffee drinking with tea from TeaBox, which is much more enjoyable, tasty, and has much less caffeine overall—highly recommended.